Business

What Companies Are In The Consumer Services Field?

Jonny Andrews

Consumer services is a type of business that focuses on the processes, outcomes, and experiences of their customers. What consumer services does not focus on is any sort of tangible product (i.e. clothes, groceries, appliances, and so on). 

This can get a little bit confusing though, as many consumer services work closely with retail or similar businesses. But Consumer services are always focused on the customer’s experience using, browsing, and shopping with their company rather than the customer’s satisfaction with the product. For example, Amazon is largely based on the consumer’s browsing and shopping experience. They look at the ease of locating the product, the steps involved in the transaction process, and so on instead of the quality of the product itself.

The consumer services field relies on human resources, computers, and IT to provide the best possible experience to customers when they are streaming (ie Netflix), shopping online, seeking health information, and social services.

What Are The Four Types Of Consumer Services Companies?

Consumer services can be broken down into one of four types of categories. Those categories are:

  1. Retail and Wholesale

This is especially true for industry supply chains as more brick-and-mortar companies turn to e-commerce.

  1. Leisure and Hospitality

This includes such industries as lodging, food services, transportation, and tourism. Entertainment streaming, delivery service, and personal shoppers also fall into this category.

  1. Health and Social Services

Examples of health and social consumer services companies include preventive healthcare websites, online and in-person treatment services, and health insurance companies.

  1. Education

Electronic services, such as companies that provide access to academic transcripts and online learning programs, as well as databases to help people find reputable college programs.

What Are Some Examples Of Consumer Services Companies?

What Companies Are In The Consumer Services Field

According to this article by Dun&Bradstreet, there are over 450,000 consumer services companies in the United States with a combined annual revenue of approximately $300 billion. Below are 20 of the top consumer services companies.

  • AAA
  • Airbnb
  • Amazon
  • Comcast
  • Costco
  • Home Depot
  • TJX (Marshalls, HomeGoods, T.J. Maxx)
  • Disney
  • Walmart
  • Bank of America
  • Target
  • Apple
  • Uber
  • McDonalds
  • American Airlines
  • Pfizer
  • Rover.com
  • HelloFresh
  • Noom
  • Fiverr

How To Get A Job In The Consumer Services Field

In most cases a Bachelor’s degree in computer science or similar degree is required. The consumer services field relies heavily on programming languages, database technologies, cybersecurity, web development, and so on.

However, it is possible to get a job in consumer services that does not require a degree. Web developers and digital designers, for example, can get by with experience and proficient knowledge of HTML and JavaScript.

Wrapping It Up

In conclusion, Consumer services is a large and diverse industry whose primary focus is delivering the best experience possible for their customers. If you’re looking for a job that allows you to use your talents to improve consumers’ lives, then you may be interested in a career in this flourishing field. Especially now that you know what companies are in the consumer services field.

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